Shipping policy

Shipping Policy

Thank you for shopping with LUONNI. Please read our shipping policy carefully before placing your order.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Times We ship internationally from our supplier warehouses. Estimated delivery times are:

• United States: 7–20 business days
• United Kingdom: 7–20 business days
• Rest of World: 10–30 business days

Delivery times may vary due to customs clearance, carrier delays, or high-demand periods.

Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.

Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at luonnistore@luonni.com and we will investigate with the carrier.