Refund policy

• NO RETURNS

All sales are final. Products are non-returnable and non-exchangeable. If you choose the wrong bag charm, we are unable to offer you an exchange (due to limited items). Please take your time and select your preferred options carefully. Any questions you have please email us at luonnistore@luonni.com and include your order number on the subject line. We are always willing to help. Thank you for your support and understanding.